SHIPPING POLICY

Order Processing

Orders are normally processed within [1-2] business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, launches or promotional events, processing times may be longer.

Delivery

Estimated delivery times depend on the destination and shipping method selected at checkout.

Germany

Estimated delivery time: [2-6] business days.

European Union

Estimated delivery time: [6-12] business days.

International

Estimated delivery time: [8-14] business days.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Costs

Shipping costs are displayed during checkout before you complete your purchase.

Tracking

Where available, you will receive tracking information by email once your order has been dispatched.

Please note that tracking information may take some time to become active after the parcel has been handed over to the carrier.

Delays

SALINA is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather conditions, customs procedures or other unforeseen events.

Your mandatory statutory rights remain unaffected.

Incorrect Address

Please make sure that your delivery address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by law.

Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible and, where possible, provide photographs of the packaging and the goods.

This does not affect your statutory consumer rights.